How I muddled my way from Verizon to Page Plus Cellular and still retained my sanity.

By Jeff Liebermann   Rev 2  2011-02-07

 

I did the Verizon to Page Plus porting online.

http://www.pagepluscellular.com/Online%20Store/Activate.aspx

Click the "I wanna activate a phone and port my current phone number" and fill out the form.  Unfortunately, it was somewhat difficult getting it right.

 

The web form will only accept an ESN number.  Of course, one of the phones I was trying to port (LG VX-5300) only has an MEID.  It wouldn't work.  I called support.  They said it should work.  They were wrong.  So, I switched to an LG VX-8300 and blundered onward.

 

The next problem was the Verizon account number.  I eventually figured out that I had to remove the imbedded hyphen to make the form happy.

 

There is no indication on the web or on the phone if the port was successful.  The only clue is that when you try to make a call with the phone, you get a Page Plus message that mumbles some unintelligible instructions.  All that tells you is that the phone number port was successful, and that the phone number is now registered to the Page Plus Cellular system instead of Verizon.  However, the phone has not yet been activated or OTA (over the air) programmed.

 

After the unintelligible instructions, I logged into my Page Plus account, and selected "add/remove/edit phone".  I punched in my phone number, and then spent the next 30 minutes trying to read the illegible security scrawl.  Why this is necessary after a successful account creation and login is beyond my limited imagination.  I was eventually instructed to dial *22890 to program that phone.  That worked.  Presumably, it also updated the PRL.

 

Once the LG VX-83000 phone was successfully added to my account, I quickly changed my password on my VZW account.   I had to give Page Plus my account login and password, which doesn't make me feel very secure.  Three weeks later, Verizon sent me a closing invoice, in the form of an $8.07 credit.  There is no indication if I’ll ever see the money.

 

The Page Plus service comes with a $2 credit towards making a test call.  I immediately bought a $25 card (6 cents per minute) and punched in the PIN number.  However, my friend with the other phone was clueless and started using the phone as if it were an unlimited plan.  I had to talk Page Plus out of charging him about $0.45/minute and accepting a retroactive card purchase.  We settled on $0.10/minute.

 

Setting up voice mail was easy.  Just try to retrieve a voice mail message (*86), and it will demand that you setup the greeting message first.  That was a real thrill while driving on the freeway.  As a consolation, having a voice mail message with background road noise seems rather cool.

 

One big difference between Verizon and Page Plus Cellular is that you can’t activate or switch to a different phone by yourself.  Verizon allows activating most any CDMA phone by dialing *228 and following the instructions.  Page Plus requires that you call support to change the ESN and then dial *22890 to program it.  I’m going to miss this feature as I use it for testing CDMA phones.

 

If you want to do it thyself, it's possible and worthwhile as I expect my $85/month Verizon bill to be reduced to about $25/month.  Hopefully the above horror story will minimize any confusion.  I think most of the problem was the rather creative use of the words "activate", "port", "register", "transfer", "enable", etc, which are used almost interchangeably on their web pile.

 

Interesting reading on Page Plus Cellular:

http://toledoblade.com/apps/pbcs.dll/article?AID=/20050602/BUSINESS03/506020389

A good example of our government paranoia after 911.  It cost the founders $3 million to get the government off their backs even though all agreed that they didn't do anything illegal:

    "...will forfeit $3 million even through federal prosecutors

    concede the money was neither derived from illegal activities

    nor intended for illegal purposes."